NDIS FAQs

Easecare is a registered NDIS provider supporting people with disability in Melbourne's north-east. We offer assistance with daily life, disability support services, community participation and Supported Independent Living (SIL), all built around your goals, choices and routines.

Call us on 03 9034 9340 or send an enquiry through our contact page. We'll talk through your goals and the supports in your NDIS plan, then explain the next steps so you know exactly what to expect.

Once we receive your referral, we'll talk through your support needs and what we can offer, working collaboratively with you and the people in your support network. We then match you with a support worker who can provide person-centred, active support.

To receive NDIS-funded supports, you generally need an approved NDIS plan with funding for the services you want. If you're unsure what your plan covers, contact us and we'll help you understand which supports may suit you.

Yes. Easecare is a registered NDIS provider and is accredited against the NDIS Standards. You can also check any provider's registration on the NDIS Commission's website at ndiscommission.gov.au. Registration means we must meet NDIS quality and safeguarding rules, so you can feel confident about the care you receive.

Easecare supports participants across Melbourne's north-east, including Eltham, Templestowe and Doncaster. Not sure if we cover your suburb? Call us and we'll let you know. We also work with participants nearby, so it's always worth asking if you're outside these suburbs.

Our office is open Monday to Friday, 9am to 5pm. Call 03 9034 9340 or use the contact page at any time and our team will get back to you as soon as possible. If you call after hours, leave a message with your name and number and we'll return your call the next business day.

Assistance with daily life is NDIS-funded support with everyday tasks such as personal care, meal preparation and household routines. It can happen at home or in the community. Learn about our daily life support. Your support worker follows your routine and preferences, so you stay in control of how your day runs.

Supported Independent Living (SIL) is NDIS funding for support with daily tasks in your home, helping you live as independently as possible. It covers the support you receive, not rent or everyday living costs. See our SIL services.

SIL funds the support you receive with daily tasks at home. Specialist Disability Accommodation (SDA) funds the design and construction of certain homes. They are separate supports, and some people have SIL without SDA. Ask us if you're unsure which applies.

Community participation support helps you take part in social, recreational and community activities, build skills and meet people. Your support worker can join you for outings, groups and local activities. Explore community participation. It's a great way to build confidence, try new things and make friendships in your local area.

Our disability support services are personalised to your goals, routines and preferences, and may include help at home, with daily activities and in the community. We plan them with you so the support fits your life. View disability support services.

Yes. Many participants receive support both at home and out in the community, depending on their NDIS plan and goals. We'll work with you to plan where and when your support happens so it fits your week.

Yes. Easecare is based in Eltham and provides NDIS support to local participants, including daily life support, disability support, community participation and SIL. See our Eltham services or call us to talk it through. Our local team knows the area well, which helps us plan outings and routines that suit you.

Yes. We provide NDIS support in Templestowe and Doncaster, including daily life support, community participation and SIL. Contact us to check availability for your area. Our team plans around your goals and local routines, so support feels familiar and practical from day one.

The NDIA (National Disability Insurance Agency) is an independent Commonwealth Government body that runs the NDIS (National Disability Insurance Scheme). In practice, this means people with disability, along with their families and carers, get more choice and support over the services they receive.

Eligibility depends on meeting certain residency and disability requirements. If you already receive government funding for disability services, there's a good chance you'll also qualify for NDIS funding. You can check the residency and disability requirements on the NDIS website.

If you're self-managed, we'll invoice you directly. If you're plan-managed, invoices go to your plan manager. If your funding is managed by the NDIA, we arrange payment through the online NDIS participant portal. Not sure which applies to you? Give us a call and we'll talk it through.

Yes. Easecare works with participants whose plans are self-managed, plan-managed or managed by the NDIA. We'll confirm how your funding is managed when we set up your support so billing is simple and clear. If you're unsure which type you have, check your plan or ask your support coordinator, or call us for help.

A service agreement is a document between you and your provider that sets out the supports you'll receive, how they're delivered, what they cost and how either side can make changes. We'll go through it with you before support begins.

Costs depend on the supports you need and the NDIS pricing rules that apply to them. We'll explain pricing clearly and put it in your service agreement before support starts. Call us on 03 9034 9340 for an estimate.

Let us know as soon as you get a new plan or review outcome. We'll look at what has changed and adjust your supports with you, so your services keep matching your goals and funding.

Yes. The NDIS is built around giving you choice and control over who delivers your support and how it's delivered. If you're already an Easecare client, you can keep things as they are or let us know about any changes you'd like. If you're new to services or switching providers, our team will work with you to set everything up around your individual goals.

We support you in achieving your goals and carrying out your daily living activities with confidence. We work alongside you every step of the way to get the best possible outcome for your situation.

All staff are screened and verified to ensure they have the skills needed to support you, with additional specialised training provided where a client's needs call for it. Staff undergo an annual performance appraisal, and Easecare is accredited against the NDIS Standards.

Yes. Support workers are screened and verified before working with participants. Workers in risk-assessed roles must also hold a valid NDIS Worker Screening Check, which is a legal requirement for registered NDIS providers. This helps keep participants safe, and we're happy to explain our screening process if you'd like more detail.

We match you with a support worker based on your support needs, goals, routines and preferences. Your input matters, so tell us what's important to you and we'll consider it when choosing who will support you.

Yes. If your support worker isn't the right fit, tell us. We'll talk through what's not working and work with you to find a better match, so you feel comfortable and supported. Changing workers is a normal part of finding the right fit, and you never need to feel awkward about asking.

Reach out and let us know your concerns — we welcome feedback, positive or negative. Every compliment or complaint is treated with confidentiality and sensitivity, and working through concerns together helps us keep improving the quality of care we provide.

You can make a complaint about NDIS service providers, or the support they provide, to the NDIS Commission at any time — online at ndiscommission.gov.au or by phone on 1800 035 544.

Yes, if you'd like them to be. We work with you and the people in your support network, such as family, carers and support coordinators, so everyone understands the plan and the support is consistent.

We collect, store and use your personal information in line with Australian privacy requirements, and only share it as needed to provide your support. Read our privacy statement for full details. If you'd like to see or correct the information we hold about you, contact our team and we'll help.